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US and Canada Shipping Info

United States Shipping Details

 

 

 
 
 
 
Shipping Destinations

 

Products are available for shipment with in the United States to the 48 contiguous States and International shipments to Canada only.  Products are NOT available for shipment to Alaska, Hawaii or International shipping (with the exception of Canada).

 

 

Delivery Time

 

ESTIMATED DELIVERY and SHIPPING LEAD TIME is typically between 10-14 business days!

 

Orders are usually submitted next business day and typically take 3-5 business days to process for shipping.  If your item(s) are custom made the lead time includes any custom sewing, manufacturing, processing and assembly to complete your custom order request.  Product(s) can take longer than the expected lead time to process depending on seasonal work loads and fabric availability. Item ships out immediately after processing and typically arrives at your location in about 3-7 business days.

 

***Important note about all items that arrive via Freight Carrier***

 

If the product(s) you ordered arrives via freight carrier they will arrange to deliver the item(s) when you are present.  The freight carrier general will not bring your merchandise past “curbside”; however, inside delivery can be arranged for an additional fee.  Request must be made at the time your order is placed.

 

 

Regardless of the condition of any shipping carton(s), customer is responsible to thoroughly inspect the condition of all items delivered upon receipt.  Any damages must be noted on the delivery receipt and ePatioUmbrellas.com must be notified immediately to allow for claim filing with the shipping carrier. Please contact us by email at or by phone 1-800-940-6123. If this procedure is not followed the customer will be responsible for filing any claims for damage with the freight company.

 

 

UPS 2 or 3 day Priority options

UPS 2 or 3 day select priority shipments are available at an additional charge. This effects direct UPS shipping time only.  This service does not include processing time from the manufacture(s).  We will do everything within our power to process your order immediately and help in any way we can to facilitate a timely shipment.  However, please estimate several ‘business days” for processing due to unforeseen seasonal workloads and or particular processing challenges that may arise. We cannot guarantee any particular shipping arrival dates.

 

Tracking Shipment(s)

 

UPS tracking numbers are not readily available from all of our suppliers and or automatically transmitted within our system. Tracking numbers may be obtained if a shipment is noticeably late or missing subsequent to the estimated delivery date of 15 business days from order processing.

 

Refused Deliveries

 

Refused deliveries are subject to a 25% restocking fee as well as shipping charges in both directions. If the recipient is not present to receive shipment, or the item is refused at time of delivery the customer is responsible for all shipping charges incurred to ship the merchandise back.  If any article can not be delivered due to the customer’s negligence in providing a correct address and contact information, they will be responsible for the additional shipping charge to ship the item back to the Manufacturer.

 

 

Damages Occurred During Shipping

 

All products are hand packed at the manufacturers’ warehouse, but you are required to inspect your delivery for any damages or shortages upon receipt. It is important that you open and inspect your delivery with care. Note any damages or shortages on the carrier’s receipt before signing for merchandise if possible and specify if cartons are crushed, ripped or open.  All damages and shortages must be reported within 48 hours of receipt of merchandise. The item must be in the original packaging for claim purposes. Please contact us by email at customerservice@ePatioUmbrellas.com or by phone 1-800-940-6123. If this procedure is not followed the customer will be responsible for filing any claims for damage with the shipping carrier.

 

 

Returns/Defects

 

Custom orders are not refundable.

 

No merchandise returns or defective claims will be accepted without an assigned return authorization number given by ePatioUmbrellas.com. The item to be returned must be in the original packaging for claim purposes. Some returns will be subject to a restocking fee and shipping charges incurred to return the item.

 

 

Please contact us by email at customerservice@ePatioUmbrellas.com or by phone 1-800-940-6123 if you have any questions or concerns and one of our friendly associates will be happy to assist you.

 

Canada Shipping Details

 

Conditions

A $25 Handling charge per item will be assessed to all International orders. ePatioUmbrellas.com utilizes a variety of different carriers based on package size, weight, and destination. The shipping charges incurred on your order do not include custom fees or import duties, which may be incurred when your package reaches your country. ePatioUmbrellas.com has no control over these charges and cannot estimate the amount. We recommend you contact your customs office for specific information.

 
All customs and/or duty charges are the responsibility of the recipient.

It is the customer’s responsibility to handle any additional customs paperwork that would be necessary in the delivery of merchandise.

When receiving goods from ePatioUmbrellas.com, you are considered the importer and must comply with all laws and regulations applicable with your country. All shipments are subject to opening and inspection by customs authorities.

 
Limitations

For products shipped internationally, please note that some manufacturer’s warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). When ordering from ePatioUmbrellas.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. You are responsible for assuring that the product can be lawfully imported to the destination country.

 
Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form. Customs authorities require the value of the gift item to be stated directly on the package.

 
Customs, Duties, and Taxes

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. All and any custom fees are the responsibility of the recipient upon receipt of your merchandise.

 
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. . If you have questions regarding customs procedures, assistance can be found at 1-800-461-9999 or on the web at www.cbsa-asfc.gc.ca.
 
Payment of Custom Fees

All and any custom fees are the responsibility of the recipient and due upon receipt of your merchandise. The Shipping carrier will notify you by phone prior to receiving your order to make arrangements to collect any and all Custom fees incurred. Fees are payable by check, money order or credit card. Arrangement for payment of custom fees are made with the shipping carrier. ePatioUmbrellas.com has no control or involvement in custom fees.

 
Refused or Undeliverable Shipments

Refused deliveries are subject to a 25% restocking fee as well as shipping charges in both directions. If the recipient is not present to receive shipment, or the item is refused at time of delivery the customer is responsible for all shipping charge incurred to ship the merchandise back. If any article can not be delivered due to the customer’s negligence in providing a correct address and contact information, they will be responsible for the additional shipping charge to ship the item back to the Manufacturer.

 

Please contact us by email at customerservice@ePatioUmbrellas.com or by phone 1-800-940-6123 if you have any questions or concerns and one of our friendly associates will be happy to assist you.