Here at ePatioUmbrellas.com we strive to get your order to you as quickly as possible. The chart above shows an estimated delivery time and typical delivery process. Actual arrival date can be effected by the time and day of the week that the order is generated, destination of items being shipped, and various challenges such as seasonal shopping patterns, inclement weather, etc.
How Shipping is Calculated
Order Placed & Processed
When you place an order via the internet or our customer service line, we process the order the same day, 7 days a week.
Calculated from when the warehouse recieves your order, packages it, and processes it for shipping.
Calculated from when your order leaves the warehouse to when it arrives at your home or office.
Multiple Item Shipments
If you are ordering multiple items with different product identification numbers, please refer to the individual shipping information on the specific product page. Items with different product identification numbers may be shipped via a different delivery schedule.
Please contact us by email at email@example.com or by phone 1-800-940-6123 if you have any questions or concerns and one of our friendly associates will be happy to assist you.
Standard Truck Delivery
If the product(s) ordered arrives via freight carrier they will arrange to deliver the item(s) when you are present. With Standard Freight Delivery you will be required to move the package off of the truck yourself. You may need to arrange to have someone there to assist you. As with any product delivery it is important to examine your products immediately for any shipping damage and note that it is what was ordered. If an item arrives damaged or in error, the original packaging will need to be retained in order to resolve the challenge.
For an additional $65.00 the freight carrier can be contracted to perform "Liftgate Services". With liftgate service the carrier will bring the item(s) off the truck to curbside. You may need to arrange to have someone there to assist you in moving the package from the curb your location of choice on your property. As with any product delivery it is important to examine your products immediately for any shipping damage and note that it is what was ordered. If an item arrives damaged or in error, the original packaging will need to be retained in order to resolve the challenge.
White Glove Inside Delivery
When you choose to add the White Glove Service option to your purchase our delivery center will schedule an appointment with you for delivery. The trained and uniformed delivery team will then deliver your purchase directly to your door and will take care of unpacking your purchase, placing it in your pre-determined location, and the removal of packaging materials. If an item arrives damaged or in error, the original packaging will need to be retained in order to resolve the challenge.
White Glove Delivery with Light Assembly
When you choose to add the White Glove Service option to your purchase our delivery center will schedule an appointment with you for delivery. The trained and uniformed delivery team will then deliver your purchase directly to your door and will take care of unpacking your purchase, placing it in your pre-determined location, removal of packaging materials, and a maximum of 1 hour of light assembly of your product by the delivery team. If an item arrives damaged or in error, the original packaging will need to be retained in order to resolve the challenge.
IMPORTANT NOTE: Regardless of chosen delivery option, or the condition of any shipping carton(s), the customer is responsible to thoroughly inspect the condition of all items delivered upon receipt. Any damages must be noted on the delivery receipt and ePatioUmbrellas.com must be notified immediately to allow for claim filing with the shipping carrier. If this procedure is not followed the customer will be responsible for filing any claims for damage with the freight company.
*White Glove service not available for Canadian residents.
**This Umbrella is NOT available for shipment to Canada**
Product Details (Click on a tab below for more information)
11' Galtech Offset Umbrella - Easy Open - Easy Move!
NEW Easy Move Base Feature - Simply use the included hidden ratchet system to adjust roller height in seconds for easy portability around your pool or patio areas. Note: New Base is not shown in video.
Ideal shade coverage for up to 60-inch round or square dining tables and 72-inch oval and rectangular tables typically with 6-8 chairs
Easy Tilt Wheel - Tilt to any angle, simply by rotating the wheel - Effortless and quick so you can enjoy longer hours in the shade
Exclusive Easy Lift- Opens and extends the cantilever arm in one simple motion - Set up or retract in a second. Anyone can do it!
Includes 75 lb. fill-able - rollable - resin base - When filled with 100 lbs of sand or gravel, this base accounts for 175 lbs. of sturdiness (Sand or gravel must be purchased separately & locally)
100% solution dyed Suncyrlic or Sunbrella fabric options - Long lasting, easy to clean and UV protection - Get the most out of your investment
Best Quality optional imitation thatch cover available - Will not rot, mildew or attract insects as will natural material - All the ambiance, none of the hassle with easy maintenance. To clean simply hose off and air dry on the frame - Little effort needed to keep the original beauty
This Easy Open 11 foot offset umbrella will help you keep your patio, pool, spa, or other larger outdoor space cool and comfortable all through the warmer months. Use it to cover your larger outdoor dining table that has no umbrella pole, or a hard-to-reach umbrella hole, then kick back and enjoy meals or conversation beneath its generous shady span. The popular Antique Bronze powder-coated finish on the aluminum pole is designed to complement many styles of outdoor furnishings. The exclusive Easy Open Lift system allows you to open and extend the cantilever arm in one simple motion. A 75-pound resin fill-able base (base fits up to 100 lbs. of sand or gravel for a total weight of 175lbs) securely weighs this umbrella down, but the manufacturer cautions leaving this umbrella open while unattended in inclement weather.
Note: This umbrella ships in 2 cartons via freight service
11' round shaped canopy
Comes in 100% solution dyed Sunbrella fabric
An umbrella with an 11' shade diameter will cover up to one 60" round or square dining table or one 72" oval or rectangular table with 6 - 8 chairs
Exclusive Easy Open lift opens and extens the cantilever arm with stainless steel cable
Single wind vent lends comfort and stability
Powder-coated aluminum pole in antique bronze finish
Overall Frame Height:
Durable resin hubs & finial
170 lbs. poly-resin composite base
Ships in 2 cartons: 108x21x9 (90 lbs.) / 44x32x7 (185 lbs.) Ships via freight only
3 year fabric fade warranty; 1 year frame warranty
Replacement parts available
Yes. 100 minimum impressions. For further details and pricing please call 1.800.940.6123
LIMITED WARRANTY POLICY
UMBRELLA FRAMES / STANDS / TABLETOPS
Galtech Market Umbrellas, Stands and Tabletops are warranted for a period of 1 year from the original date of consumer purchase. All Autotilt Market Umbrellas feature a premium 2-year frame warranty. Verification of the date of consumer purchase is required for product to qualify under Galtech’s warranty. Galtech International warrants that these products shall be free from defects in workmanship and materials under normal and reasonable use and proper assembly as follows:
What is covered:
1. Warping, splitting or rotting of wood frame poles
What is not covered: DAMAGE CAUSED FROM WIND CONDITIONS ARE NOT COVERED UNDER ANY CIRCUMSTANCES! Damage indicative of wind include broken ribs and bent aluminum poles. Replacement of warranty items will be determined upon factory discretion. If residential umbrella is used for commercial usage, the warranty becomes invalid.
Covers are warranted against loss of color or strength from normal exposure conditions for the following duration:
Sunbrella: 5 years / Suncrylic: 1 year / Premium Olefin: 1 year / Thatch: 1 year
NEW Available Extended Warranty - Covers Wind Damage!
Invest in the ePatioUmbrellas.com extended warranty for your new purchase!
ePatioUmbrellas' exciting new optional Extended Warranty extends the manufacturer frame and fabric warranty for one additional year and adds wind damage coverage for the first year! Umbrellas must be properly grounded in the appropriately weighted base and closed during inclement weather. Wind damage warranty coverage is one year from delivery and includes parts or replacement up to 1 full replacement frame and fabric equivalent during the warranty coverage period. Your warranty is attached to your emailed receipt and attached to your order number. No papers to hold on to, just call if you need it!